Terms and Conditions | Clyde Movers Glasgow

1. Definitions and scope

“We”, “us” and “our” mean Clyde Movers Glasgow. “You” and “your” mean the customer, person, company or organisation asking us to provide services. “Consumer” means a customer acting for purposes wholly or mainly outside their trade, business, craft or profession. “Business customer” means a customer acting for business purposes. “Goods” means all items submitted to us for packing, moving, handling or storage. “Services” means any quotation, survey, packing, loading, transport, unloading, storage or related work we agree to carry out.

2. Quotations and booking basis

All quotations are based on the information available to us at the time they are prepared. Unless expressly stated otherwise in writing, quotations are estimates only and may be revised if the move details change or if information provided by you is incomplete or inaccurate.

Unless we state otherwise in writing, quotations are usually valid for 14 days.
We may require a booking fee or deposit to secure the date.
A booking is not confirmed until we accept it and, where requested, the deposit has cleared.
Quoted prices are based on the move date, addresses, access conditions, scope of work and service level originally provided.
Any variation requested by you may lead to additional charges.
Any survey, phone assessment or online estimate is carried out on the basis of the information available at that time and does not prevent later adjustment where the actual move differs materially.

We may refuse a booking, ask for further information, or revise a quotation before the move where the goods, access conditions, timing or service requirements are materially different from those first described.

3. Additional charges

We reserve the right to revise the price and apply additional charges where extra time, labour, equipment or travel is required due to circumstances not reasonably known when the quotation was issued.

Incorrect or incomplete information about the size of the move or the goods to be moved.
Delays caused by keys not being available, the property not being ready, or access being restricted.
Stairs, lifts, long carry distances, permit parking issues, congestion restrictions or loading conditions not disclosed in advance.
Extra packing, dismantling, reassembly, waiting time or additional collection or delivery stops.
Changes in fuel, ferry, toll, tax or third-party charges outside our reasonable control.

Where reasonably possible, we will tell you about additional charges before or during the move. If urgent operational circumstances make that impractical, the revised charge will still apply where it reflects the extra work, waiting time, resources or third-party costs actually caused.

4. Your responsibilities

You are responsible for providing clear and accurate instructions and ensuring that the move can proceed safely and lawfully.

Give us accurate details about the goods, both properties, timing and access conditions.
Obtain any permissions, parking suspensions, permits, landlord approvals or building permissions required for the move.
Ensure someone authorised by you is present at collection and delivery unless otherwise agreed in writing.
Protect and separately manage children, pets and vulnerable persons during the move.
Ensure appliances, electronic equipment and plumbing or electrical disconnections are ready unless we have expressly agreed to deal with them.
Unless we have agreed to provide packing, ensure goods are suitably packed and boxed for transport.
Empty, defrost and disconnect fridges, freezers and similar appliances unless we have agreed otherwise in writing.
Check that nothing is left behind and nothing is taken in error before our team departs.

5. Items we do not move

Unless we expressly agree otherwise in writing, we will not move or accept liability for cash, securities, jewellery, watches, deeds, passports, licences, keys, negotiable instruments, confidential documents, stamps, coins, dangerous goods, flammable items, firearms, ammunition, explosives, illegal goods, perishable goods, pets or items requiring specialist handling that was not declared in advance.

You must tell us in advance if any item is unusually heavy, awkward, high value, especially fragile or likely to require special equipment or extra staff. We may refuse to move any item that we consider unsafe, unlawful, undisclosed, or unsuitable for the booked service.

6. Delays, timing and access

Any collection or delivery time given by us is an estimate only. Traffic, weather, access restrictions, third-party delays and operational issues can affect timing. We are not liable for losses arising solely from delay unless caused by our negligence or other breach of duty that cannot be excluded by law.

We may suspend, postpone or refuse to continue the services where access is unsafe, the property is not ready, goods are not as described, abusive or threatening behaviour occurs, or payment terms have not been met.

7. Cancellation, postponement and failed moves

If you cancel, postpone or materially change the booking, we may charge a cancellation or postponement fee to reflect reserved labour, vehicle allocation, scheduling loss and administrative costs.

More than 10 working days before the move: up to 10% of the booking value or retention of the booking fee.
5 to 10 working days before the move: up to 25% of the booking value.
2 to 4 working days before the move: up to 50% of the booking value.
1 working day before the move: up to 80% of the booking value.
On the day of the move, or if goods are not ready or access is unavailable: up to 100% of the booking value plus any third-party costs.

If you are a consumer and the contract was made at a distance or off-premises, you may have statutory cancellation rights. If you ask us to begin the services during any statutory cancellation period, you agree that we may start work before that period ends. If you then cancel within that period, you may still have to pay for services already carried out, time already reserved, wasted journeys and non-recoverable third-party costs, to the extent allowed by law.

If we have fully completed the services after you expressly asked us to start within the statutory cancellation period, your cancellation right may end at that point to the extent permitted by law.

8. Payment terms

Unless we agree otherwise in writing, all sums due are payable in cleared funds immediately on completion of the services. We may require full or part payment in advance for certain bookings.

You may not withhold, reduce or set off payment because of any claim or dispute unless required by law.
Late payment may attract interest, administration charges and recovery costs.
We may refuse to unload, redeliver or continue services where payment has not been made as agreed.
Where payment is due before unloading or release from storage, we may retain the goods on the vehicle or in storage until cleared funds are received.

For business customers, we may charge interest and recovery costs on overdue sums under the Late Payment of Commercial Debts (Interest) Act 1998, as well as any reasonable legal or collection costs not recovered under that Act.

9. Right of lien

Until all sums due to us have been paid in full, we may retain possession of some or all goods in our control. We may also recover reasonable storage, handling, legal and recovery costs connected with unpaid balances.

We may transfer retained goods into secure storage at your cost and risk where this is reasonably necessary for operational, security or legal reasons.

10. Liability and claims

We will take reasonable care of your goods while they are in our possession. However, our liability is limited and subject to the exclusions below.

We are not liable for loss or damage arising from wear and tear, moth, vermin, atmospheric conditions, inherent defect, fragile items not professionally packed by us, or electrical or mechanical derangement unless caused by our negligence.
We are not liable for indirect loss, loss of profit, loss of opportunity, business interruption, distress beyond the value of the affected goods, or consequential losses.
Where we are liable, our liability will be limited to the lower of repair cost, replacement cost or the value of the item immediately before loss or damage, taking into account age and condition.
Unless enhanced liability cover has been expressly agreed in writing, our total liability for a claim relating to the services will not exceed the total contract price, except where the law does not allow that limit.

Any claim for visible loss or damage should be notified to us as soon as reasonably possible. Any other claim should be notified in writing as soon as reasonably possible after discovery and, where reasonably practicable, within 7 days of delivery or the date on which the services were due to be completed.

You should keep any affected goods and packaging available for inspection and provide reasonable evidence of ownership, condition and value if we ask for it. We may decline claims that are not reported within the time limits above where delay has prejudiced our ability to investigate, except where mandatory law prevents that.

Nothing in this section affects any consumer rights you may have under the Consumer Rights Act 2015 or other mandatory law.

11. Storage and uncollected goods

If goods cannot be delivered for reasons outside our control or because delivery is refused, we may place them into storage at your risk and expense. Storage, redelivery and additional handling charges will apply.

If charges remain unpaid or the goods remain uncollected after reasonable notice, we may exercise any rights available to us by law to retain, remove, sell or otherwise dispose of the goods in order to recover sums due together with our reasonable costs.

Any sale or disposal will only take place after reasonable notice has been given to you and in accordance with applicable law.

12. Force majeure

We are not responsible for failure or delay caused by events outside our reasonable control, including severe weather, road closures, strikes, industrial action, accidents, vehicle breakdown, war, terrorism, epidemic, pandemic, government restrictions or utility failure.

13. Website terms

Website content is provided for general information only. We may update, amend or remove content, pricing, service details or page copy at any time without notice. Use of the website does not create a booking unless and until we confirm the booking with you.

14. Governing law

These terms are governed by the law of Scotland. Any dispute arising in connection with these terms or our services will be subject to the jurisdiction of the Scottish courts, unless mandatory consumer law provides otherwise.

If you are a consumer, nothing in these terms prevents you from relying on any mandatory protections that apply to you under the law of your usual place of residence where those protections cannot lawfully be excluded.